q777 Casino Privacy Policy

q777 ("q777," "we," "us," "our") is the data controller responsible for the personal information collected through the q777 online gaming platform accessible at q777.asia. As data controller, q777 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and all applicable regulations issued by the National Privacy Commission (NPC).

q777 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Certain data processing activities are carried out in compliance with PAGCOR's licensing requirements, including identity verification, transaction monitoring, and responsible gaming obligations.

q777 has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection compliance and serving as the point of contact for data privacy inquiries. Contact details for the DPO are provided in Section 14 of this Policy.

q777 collects the following categories of personal data from Players and Platform visitors:

q777 collects personal data through the following means:

• Direct Collection: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for details on cookies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance databases; payment verification data from GCash, Maya, and banking partners (limited to transaction confirmation and account name matching).
• Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with licensing compliance, player protection obligations, or legal proceedings.

q777 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your q777 Account, including authentication, account settings, and communication preferences.
• Identity Verification (KYC): To verify your identity and age (21+) as required by PAGCOR regulations and Philippine law, and to prevent underage gambling and identity fraud.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya / Maya, bank transfer, and debit card; to verify payment method ownership; and to maintain transaction records.
• Gaming Services: To provide access to games, record game history, calculate and credit winnings, apply bonuses, and maintain the integrity of the gaming environment.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws. This includes reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) where required.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling, enforce deposit and loss limits, process self-exclusion requests, and fulfill our responsible gaming obligations under PAGCOR regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited conduct; to protect the security of the Platform and all Players.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest, and always with an easy opt-out mechanism.
• Platform Improvement: To analyze usage patterns, improve Platform performance, develop new features, and conduct internal research and analytics.

Under the Philippine Data Privacy Act of 2012, q777 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and q777 — including Account creation, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, AMLA reporting obligations, and NPC data privacy requirements.
• Legitimate Interests: Processing necessary for q777's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

q777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

• Service Providers (Data Processors): Third-party vendors who process data on q777's behalf under strict data processing agreements, including KYC/identity verification providers, payment processors (GCash, Maya, banking partners), game software providers, cloud hosting providers, fraud detection services, and customer support platforms. These providers are contractually bound to process your data only as instructed by q777 and in compliance with applicable privacy law.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required in connection with a criminal investigation, court proceeding, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of q777's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. You will be notified of any such transfer.
• With Your Consent: To any other third party where you have provided explicit consent for such sharing.

q777 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and fulfill security and compliance obligations. The following types of cookies are used:

You can manage your cookie preferences through the cookie settings panel accessible from the Platform footer. Note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in or placing wagers. Most web browsers also allow you to control cookies through browser settings; however, browser-level cookie blocking may affect your experience on q777.

q777 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• Encryption: All data transmitted between your device and q777's servers is encrypted using TLS 1.3 or higher. Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256.
• Access Controls: Personal data is accessible only to q777 personnel and authorized service providers who have a legitimate need to access it. Access is governed by role-based permissions and is logged and audited.
• Two-Factor Authentication: q777 supports and encourages 2FA for all Player Accounts to prevent unauthorized access.
• Penetration Testing: q777's Platform undergoes regular security assessments and penetration testing by independent security professionals.
• Incident Response: q777 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, q777 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected Players without undue delay, in accordance with RA 10173.
• Staff Training: All q777 personnel who handle personal data receive regular data privacy and security training.

q777 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data & KYC Records: Retained for a minimum of 5 years from the date of Account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLA record-keeping requirements.
• Gaming History: Retained for 3 years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Support Communications: Retained for 2 years from the date of the last communication, for quality assurance and dispute resolution.
• Marketing Consent Records: Retained for the duration of your Account plus 1 year after Account closure, to demonstrate compliance with consent requirements.
• Technical Logs: Retained for 12 months from the date of generation, for security monitoring and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with q777's data disposal procedures. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by q777:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data q777 holds about you, including information on how it is being used and with whom it has been shared.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most Account information directly through Account Settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to q777's legal retention obligations (see Section 9).
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests. Objection to marketing can be exercised via Account Settings or by contacting support.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe q777 has violated your data privacy rights. The NPC can be reached at privacy.gov.ph.

The q777 Platform is strictly intended for individuals who are 21 years of age or older, as required under Philippine gaming law. q777 does not knowingly collect personal data from individuals under 21 years of age.

q777 employs age verification measures during Account registration, including date-of-birth collection and KYC document verification, to prevent underage access. If q777 becomes aware that personal data has been collected from an individual under 21 years of age, the Account will be immediately closed, the data will be deleted (subject to any legal retention obligations), and any deposits will be refunded.

q777 may transfer your personal data to service providers and infrastructure partners located outside the Philippines, including cloud hosting providers and game software vendors. Where such transfers occur, q777 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses that impose data protection obligations on the recipient equivalent to those under Philippine law.
• Transfers only to jurisdictions or organizations that provide an adequate level of data protection as assessed by q777 and, where applicable, recognized by the NPC.
• Data processing agreements with all third-party processors that include binding data protection and security obligations.

q777 will not transfer your personal data to a foreign jurisdiction unless the transfer is necessary for the performance of your contract with q777, required by law, or subject to adequate safeguards as described above. You may request information about specific cross-border transfers by contacting q777's DPO.

q777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The following process applies:

• Material changes to this Privacy Policy will be communicated to registered Players via email notification and/or a prominent notice on the Platform at least 7 days before the changes take effect.
• The "Last Updated" date at the top of this Policy reflects the most recent revision. The current version is always available at q777.asia/privacy-policy.
• Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree to the revised Policy, you must cease using the Platform and may request Account closure.

For any questions, concerns, or requests relating to this Privacy Policy or q777's data processing practices, please contact our Data Protection Officer:

• Data Protection Officer: q777 Privacy & Compliance Team
• Email: privacy q777.asia (plain text — not a clickable link)
• Live Chat: Available 24/7 on the q777 Platform — select "Privacy & Data" from the support menu
• Response Time: Within 30 calendar days for formal data subject requests; within 24 hours for general privacy inquiries